Deadline: 24 November 2024
The impending deadline for updating your prepaid electricity meter is rapidly approaching, catching many South Africans unprepared for the necessary process. Failure to update prepaid electricity meters will result in their operation being disabled on 24th November 2024. This leaves residents with less than a month to complete the upgrade.
Eskom has provided a detailed, step-by-step manual for updating your prepaid electricity meter through its website in conjunction with the Key Revision Number (KRN) dashboard. The first task at hand is determining whether your meter has already been recoded from KRN 1 to KRN 2 by either Eskom or your municipal power provider.
To check the status of your meter:
- Type the code 1844 6744 0738 4377 2416 on your prepaid electricity meters keypad.
- The display will show either the number 1 or 2, sometimes accompanied by additional letters alongside the KRN number.
- If the number displayed is 1, the meter needs to be recoded to KRN 2.
Eskom stresses that failure to recode the meter will prevent it from accepting any purchased tokens, resulting in its cessation of operation. Recoding is essential for all prepaid meters, irrespective of whether you are an Eskom or municipal customer.
Self-recoding
The self-recoding process involves the following steps:
- Obtain two key change tokens from either a local vendor or an online source.
- Enter the first 20-digits token being – wait for for acceptance.
- Then enter the second token – wait for acceptance.
- Input the 20-digit code from your electricity voucher to recharge on KRN version 2.
Any tokens bought in advance will no longer function on the meter.
For those encountering difficulties during the recoding process, Eskom has provided a list of support contacts for quick assistance.
Error Codes
Hexing Prepaid Electricity Meter
10: STS Test Switches On
20: Remote Switch-on
807: Meter Status
0001: Meter Cover Open
0002: Terminal Cover Open
0004: Over Voltage
0020: Under Voltage
0100: Reverse Run
1000: Overload
S2 Arrow: Status Indicator – Meter Cover Open
S3 Arrow: Status Indicator – Terminal Cover Open
S4 Arrow: Status Indicator – Meter Is Overloaded
Err 01: Token wrong
Err 02: Token Used
Err 03: Token Expired
Err 04: Security Key Expired
Err 05: Charging Amount Exceeds Charging Limit
Itron Prepaid Electricity Meter
AccEPt: Token Accepted
rEJEct: Token Entered Wrong, Not For The Meter
Old: Token To Old
USEd: Token Was Used Before
Loc Out: Went In Lock-out For 30Min, Tripped 5 Times
OvEr Po: Power Overload
Send in9: Communicating With Metering Unit
EEEEE 01: Meter Memory Failure (Return To Supplier)
EEEEE 02: Negative Amount On Meter, Tamper
EEEEE 03: Tamper Switch Was Activated
EEEEE 04: Meter Disconnected With External Device
EEEEE 13: Token Entered Incorrectly
EEEEE 20: Contact Supplier (Communication Error)
EEEEE 21: Contact Supplier
Contact Details
| Province | Contact person | Contact number |
|---|---|---|
| Eastern Cape | Kanyisa Mtyalela | 083 681 9161 |
| Free State | Eugene Myburgh | 072 610 2797 |
| Gauteng | Solly Matebula | 082 579 4334 |
| KwaZulu-Natal | Helmut Oellermann | 082 572 7931 |
| Limpopo | Tendani Moloto | 083 656 1408 |
| Mpumalanga | Jonathan Baloi | 083 721 3842 |
| North-West | Ntidiseng Makgamatha | 082 937 6302 |
| Northern Province | Zandisile Nangu | 082 926 4058 |
| Western Cape | David Ockhuis | 083 326 1887 |
